Please read the following information carefully and demonstrate your preferences, where so instructed.
Our Website is an integrated information and services hub for both our business partners and the public; a gateway to services and easements we provide to passengers, visitors and tourists who seek to obtain first-hand information for the Airport, services offered by our Company, Public Services or business partners, and for the City of Athens as a destination.
You are hereby informed that our Company, "Athens International Airport S.A.", whose corporate seat is at Spata Attica, Administration Building (B17) , postal code 190 19, is the Data Controller (as defined in EU Regulation 2016/679, or "GDPR") for this www.aia.gr Website (the "Site") and holds all rights and obligations reserved for such capacity under the Law.
For any query or request related to the processing of your personal data you may contact our assigned Data Protection Officer:
Information about you is collected through the following means:
Depending on the purpose of your visit and the service you wish to receive from our Site, the type of personal data we collect may include name, address, email address, telephone number, vehicle license plate, as well as additional information, such as airline and flight no. Credit card details are currently processed exclusively through an external website of an AIA business partner.
In some cases, we may also need to collect sensitive personal data such as information concerning medical conditions, disabilities and special requirements, as to be able to address your particular needs (e.g. when you post a comment or inquiry on the website).
On all such occasions, you are in absolute control of the personal information with which you provide us, as such information is explicitly received with your documented consent for specific purposes.
You can indicate your respective preference by ticking certain boxes on the forms we use to collect your data on each of our Site modules. Your preferences shall be recorded to the appropriate data registry.
You are free to revoke any or all of your preferences at any of the relevant modules of our Site, by contacting us accordingly.
You acknowledge, however, that certain services (e.g. Flight Tracker, e-Parking or iGATE), cannot be efficiently provided or concluded, unless the appropriate data is made available to us.
Retention period of your personal data with us relies on the purpose and service you wish to obtain from our Site and its respective modules and is clearly demonstrated therein:
All personal data is processed by our affiliated companies, which are committed to comply with the European Data Protection Regulation (GDPR), while, for the purposes of IT hosting and maintenance this information is located within the European Union. In particular:
DOPE", Mesogeion 451, 153 43, Ag. Paraskevi, Attica (firstname.lastname@example.org) is the developer of the website and may process data on our behalf,
"E-parking" module data are is also processed by the developer of the platform, Chauntry Ltd, New Century House, Cordwallis Street, Maidenhead, Berkshire SL6 7BE (email@example.com), and the parking operator, Cityzen Parking and Services SA, Kifissias Ave 294 & Tzouna 1, 145 63 Kifissia Attica (firstname.lastname@example.org).
Grammedia LTD (ContactPigeon), Leof. Pentelis Str. 74, Chalandri 15234 (email@example.com) undertakes the email marketing campaigns on our behalf and Mindshare Media Company, 350 Kifisias & Chr.Lada Chalandri GR 15233, runs our digital advertising campaigns.
All aforementioned companies are committed for the proper use of personal data, in accordance with GDPR.
Responding to your opt-in option, your data is transferred to the competent company or entity operating at Athens International Airport for the relevant processing purpose (e.g. in the case of offers/promotional activities, reply to comments, etc.).
Personal data legislation in force gives you the right to ensure that your personal data is being processed lawfully ("access rights"). Additionally, your rights to amend, restrict, transfer or request deletion of your data can be exercised by contacting us as indicated above under (3) in accordance with the personal data legislation in force.
The transmission of information via the internet is not completely secure and every effort is made to protect your personal data, given that our Site has a valid trusted certificate in place. All information you provide to us is stored on our secure servers. Any payment transaction is encrypted using SSL technology and is processed by a trusted merchant. You are responsible for keeping passwords that we have given you or you have chosen to access certain places of our Site confidential. We ask you to not share a password with anyone. AIA will not contact you directly or indirectly asking for your password.
On our Site links to and from websites of our principals, suppliers, advertisers and other third parties can be found. Those websites have their own privacy policies and we do not accept any responsibility or liability either for these policies or for those third-party websites. When following a link from our Site to any third-party website, please check their policies before you submit any personal data.
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, smartphones, and other on-line smart devices. These types of files have a variety of functionalities, such as remembering your preferences and chosen web content, assisting you to improve your site experience, as well as offer promotions, advertisements or other web content more relevant to you.
Cookies, depending on the time they remain stored on your device, are distinguished in “Session Cookies” and “Persistent Cookies”. “Session cookies” are stored on your device at the time you visit a website and are deleted automatically after you close your browser. “Persistent cookies” are stored on your device at the time you visit a website and remain stored after you close your browser. Persistent cookies will be activated again automatically when you open your browser and browse the internet. Cookies depending on the party placing the cookie are distinguished in “First” and “third party” cookies. First party cookies are created from your visit to our website or our digital apps, whereas third party cookies are saved onto your computer or internet connected device without you having visited the website of this particular third party.
These are collected to provide, protect, and improve our services, such as by providing users with targeted content, offering and measuring advertisements, understanding user behaviour, and providing a swift and safer browsing experience. You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to use our services.
Types of Cookies used on Athens Airport digital assets
To provide you with core services of our website, these cookies are absolutely necessary for the provision of the online service you requested; for instance, when you visit our website, use our application, browse through, or request specific information, or book vehicle parking space, or other services session cookies occur. The information collected through these cookies is not used for marketing purposes.
Performance & Analytical Cookies (Statistics)
This type of cookies collects anonymous information on how visitors use the site and the data is merged with other users to enable us to improve how the site performs. For example, we utilize Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, retrieval of Airport related information, marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be located.
Marketing & Third-party Cookies
These cookies are used to serve personalized content based on your interests. The information gathered can also be used for targeting purposes of promotion advertising campaigns, promotions and retargeting. These cookies may remember the websites you have visited and share them with the third parties such as advertisers. These cookies are used by third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn't contain your personal data.
Controlling and Opting-In and Out of Cookies
By continuing to use aia.gr or the ATH Airport App, you thereby give consent for cookies to be placed and read out on the website/app and the associated sub-domains, and make full use of our digital services. You can change the settings on your browser or your connected device to prevent cookies being stored on your computer or mobile device, without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings. If you choose to reject cookies, as noted above, you may not be able to use certain features of our website, application and services.
For information on all of these categories of cookies, and for more information generally on cookies please refer to www.allaboutcookies.org and www.youronlinechoices.eu
If you wish to file a complaint on how we have handled your personal data, you may contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response or you believe we are not processing your personal data in accordance with the law, you can complain to the Hellenic Data Protection Authority www.dpa.gr or any other co-competent Authority as per GDPR. Visit their website for further information.