COVID-19 USEFUL INFORMATION

  • General Measures
  • What general precautionary measures are in place?

    We understand the concern about the protective measures in place to safeguard passengers’, the airport community employees’ and the wider public’s health and safety. Athens Airport is adhering to the Authorities’ instructions, and to official guidelines. 

    We are constantly working closely with the National Public Health Organization (EODY), whilst all instructed measures are diligently implemented. 

    Specific instructions have been issued by EODY for passengers and airport employees across Greece to respond to the COVID-19 crisis. These can be found at the EODY site: https://eody.gov.gr/novel-coronavirus-covid-19-advice-for-travellers/

    Airport employees and crews are well aware of the warning factors that must be immediately reported to the Airport’s Health Authorities. A sanitation office is operating at the airport as well as a first aid medical center. 

    Information and guidelines for travelling persons are visible at all airport areas. Protective material is provided to employees and sanitation liquid is available at more than 400 points within the Airport Terminal. 

    Surfaces and frequently hand touched infrastructure are cleaned with material of appropriate anti-COVID specs. Airport employees are constantly updated on the most recent developments regarding COVID-19 and the Authorities instructions for the avoidance of the widespread of COVID-19. 

  • What specific instructions have been issued by State Authorities?

    Relevant guidelines by the National Public Health Organization (EODY) can be found here: https://eody.gov.gr/novel-coronavirus-covid-19-advice-for-travellers/

  • Is there a ban of entry to the country, for specific passenger categories?

    There is temporary ban of entry to all non-EU citizens from 18th March, 2020 to 18th April, 2020. Exemptions apply as per the Greek Government Gazette/B/916/17.03.2020. More specifically, excempted from the restriction are:

    • Family members of EU citizens.
    • Citizens of Schengen member states and their family members
    • Healthcare professionals and health researchers designated to support the Hellenic National Healthcare System.
    • Third country citizens who are long—term residents or long term visa holders of an EU or Schengen member state.
    • Third country government members, diplomats, staff of international organisations, military personnel and humanitarian aid workers in the exercise of their duties.
    • Passengers in transit
    • Aircraft flight crew
    • Non-EU or Non Schengen citizens travelling for imperative family or business reasons provided that the relevant authorization has been obtained by the Hellenic Consulate
  • What is the current status for domestic flights?

    In the context of the anti-Covid-19 measures of the Government of the Hellenic Republic, domestic flights across Greece are currently subject to restrictions.

    In specific, according tothe respective Joint Ministerial Decision  (Gov. Gazette Bulletin Β 986/20), the air transportation of citizens across Greece, is subject to restrictions. Exempted from the restrictions are citizens travelling for vital personal or professional reasons. In particular, exemptions are allowed as follows:

    a) Movement for professional purposes,  justified by employer’s attestation Type A.
    b) One way movement to the individual’s permanent residence, obligatorily supported by Declaration of Residence for Special Use (available free of charge in https://www.aade.gr/bebaiosi-katoikias-eidikis-hrisis), or a copy of the individual’s Income Tax Declaration E1.

    Citizens are obliged, in accordance with the Joint Ministerial Decision, to demonstrate their IDs/ Passports as well as the declaration for their movement, in print or electronic form.

    The declaration forms are available in:

    • www.forma.gov.gr – and filled in by the individual
    • or provided directly to the individual’s mobile phone, by sms through the special number 13033
    • in printed form / according to the sample form available in or handwritten www.forma.gov.gr.
  • Are quarantine restrictions applied for the arriving passengers?

    By order of the Government of the Hellenic Republic, the following restrictions will apply upon entry into the Hellenic Republic to any individual-regardless of nationality:

    Passengers are required to remain in isolation for 14 days upon arrival, after having filled in a notification of contact information to the competent state authorities upon arrival to Athens. The relevant form will be distributed to passengers on behalf of the competent state authorities by their airline. View more details here.

    Passengers not accepting the above requirements, will not be permitted entry to the Hellenic Republic.

    Exempted from the restriction are :

    • Passengers in transit
    • Aircraft flight crew, ferry flights
    • Cargo flights
    • State flights
    • Humanitarian flights
    • Military flights
    • Frontex flights
  • What cleaning / disinfection measures are in place?
    • The cleaning services have been intensified across the airport facilities.
    • The routine cleaning materials have been replaced with fast acting disinfectants.
    • Cleaning and sanitizing of frequently touched surfaces, such as door handles, elevator buttons, handrails, escalators etc., has been intensified.
    • In the event of an emergency involving a virus suspicious case, special disinfection or spraying is carried out, in accordance with the Health Authorities instructions.
  • Are there sanitizers in the Terminal buildings?

    Instant hand sanitizers have been installed in all toilets, in all the departure gates, and in more than 315 locations within the terminals.

  • What measures have been taken by AIA to ensure uninterrupted operations?

    In order to ensure coordinated effort to maintain business continuity while preventing the spread of the disease, AIA has established a COVID-19 Response Plan that maps contingencies for sustaining a minimum level of service.  

    The Response Plan is complemented by a series of actions decided upon by the Emergency Response Team that has been set up for the specific purpose.  Actions are decided upon daily developments, as the situation unfolds.  

  • Am I allowed to carry sanitizing / disinfectant gel in my hand luggage in a container of over 100 ml?

    According to a recent EU announcement, sanitizing/disinfectant hand gels are exempted from the liquids and gels regulation, and their transportation in hand luggage is allowed in containers of over 100 ml.

  • Arriving Passengers
  • What measures are in place for the isolation of passengers with suspect symptoms upon arrival?

    The Health Check Authority takes control, for carrying out the preliminary health check and advises of further actions as per EODY guidelines. Should a transfer to a reference hospital be deemed necessary, this is effected by a properly equipped EKAV ambulance. 

    Due care is taken for Passengers in proximity to the suspect cases. Cases of certain suspicion are hosted inside the dedicated Airport quarantine facility, in accordance with the decision of the Health Check Authority and until further transfer to a reference Hospital. 

  • What happens if an arriving passenger is not feeling well (mild symptoms)?

    The Health Check Authority takes control, carries out the preliminary health check and advises of further actions as per EODY guidelines. 

  • What happens with arrivals from seriously infected countries?

    EODY takes control and provides instructions on the handling of such cases. In principle, seriously infected countries are prohibited from air transportation (flights) to/from Greek airports. Relevant announcements are made by the pertinent Authorities.  

  • Passengers
  • What happens with passengers that are presenting symptoms prior to their flight or upon arrival?

    Passengers must contact EODY in the four (4) digit line 1135 for further advice, otherwise the Airline or the ground handler employees must be notified for further action and notification to the Airport Health Authority. 

  • Is hotel accommodation available at Athens airport at present?

    Further to the decision of the Hellenic Government to close all hotels initially until 30/04 in the context of the Covid-19 situation, the Sofitel Athens Airport hotel has consequently suspended its operations until the above-mentioned date. 

     

  • Cargo transport
  • Are there any restrictions regarding cargo transportation?

    There are no restrictions imposed for cargo transportation so far.

  • Customs Authorities - Cargo
  • What measures are taken by the Customs Authorities regarding goods clearance?

    Access of shippers, consignees and Customs Brokers to Airport Customs’ s premises (Building 27) is prohibited. 

    All Customs formalities will be effected online and, whenever the need arises, documents will be exchanged at a front desk at the entrance of B27. Working hours remain unchanged.   

  • Terminal Facilities & Services
  • Are the restaurants / cafes open in the Terminal buildings?

    No seated F&B services available. Cafes/Snack Bars are available throughout the Terminal Buildings, offering only take-away service. 

  • Can I smoke in the Terminal buildings?

    Smoking in the Terminal Building is not allowed, and the designated smoking lounges are currently closed due to COVID-19 prevention measures. 

  • Are the airlines’ CIP lounges in normal operation at the airport?

    In the context of the Covid-19 preventive measures, airlines’ CIP lounges at the airport are currently closed.

  • I have made Parking reservations, but my flight is cancelled. What do I do?

    Ιf you wish to cancel your reservation and get a refund, please dial +30 210 3534260. 

  • Where do I find information about the current situation with flights / cancellations?

    The Airport Call Centre operates on a 24hr basis, tel. +30 210-3530000. Once in the Terminal areas, you may visit our Airport Information desks, located on the Arrivals & Departures Levels, operating on a 24hr basis. Please note, that the flight schedule has been heavily impacted by the COVID-19 situation. For any information regarding the schedule of the airlines and/or specific flights, you should contact your airline. 

  • Access to/from Airport
  • Is public transport from/to the airport currently available?

    All public means of transport (Bus, Metro, Suburban Rail and regional buses) are in operation at present. 

    More information regarding specific routes is available through the following links: